Frequently Asked Questions
Everything you need to know about our handcrafted home essentials.
What materials are used in Cotton & Twine products?
We prioritize natural, sustainable materials. Our textiles are crafted from 100% organic cotton, and our twine accents are made from biodegradable jute and hemp fibers.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unused and unwashed items in their original packaging. Please visit our Returns Portal to start a claim.
How should I care for my linens?
To preserve the quality of the fibers, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat. Avoid using bleach or harsh detergents.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times for international orders are calculated at checkout.
Can I modify or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 2 hours of placement by contacting our support team.